Delivering your order
We deliver to your home address from Monday to Saturday, apart from bank holidays. Deliveries to remote areas and Northern Ireland may take a little longer.
- 98% of parcels delivered next day
- Fully tracked and traceable so you know when your phone will be delivered
- We send you a text and email on delivery day with a 1 hour time slot
- Someone needs to be in to sign for delivery
- You can change your delivery day if you need to
|Day of order||Delivery day
If ordered before 4pm you’ll receive by…
If ordered after 4pm you’ll receive by…
When will my order arrive?
We’ll send you an email with a link to track the delivery with DPD. On delivery day you’ll receive an email and text confirming your 1 hour delivery slot (between 8am and 8pm). You can also track your delivery using the DPD app.
You can change the date and time of delivery if you need to. Details on how to do this are in the email and text message. You’ll need to sign for your delivery.
What if I’m not in when you try to deliver?
If you’re not in, we’ll leave a card with the info you need and we’ll try to deliver again the next working day. If we miss you again, our Customer Care team will contact you to see if you still want your order. We’ll then arrange for re-delivery. The phone will be held in the DPD depot for 48 before being returned to us.
What if I change my mind?
You’ve got a 14 day cooling off period after you buy your phone. If you decide not to keep your phone within 14 days, our returns help page has all the info you need.